General Home Services

What was meant to be a straightforward call-out for a quote quickly turned into an uncomfortable experience of upselling and inflated pricing. I felt pressured into paying a 50% deposit on the spot without being given clear or transparent information about the terms and conditions — in particular, a 15% cancellation fee that was never properly explained at the time.

Within only a few hours, after reflecting on the situation, I contacted the business calmly and politely to cancel, providing legitimate reasons and requesting a one-time waiver of the fee. Instead of being met with understanding or even basic professionalism, I was told “you signed a legal document” and “actions have consequences.”

This response demonstrated a complete lack of transparency, compassion, and customer care. I was left with the impression that profit was prioritised above integrity or service. An expensive lesson, and one I would strongly advise others to avoid.